About Us Services Training Technology Contacts
   
Recruitment
We are always looking for talented people to join our teams. If you've got what it takes, then contact our Talent Department on:
info@worldfocuslive.com
   
 
       
Reward Training Career Development Agent Training Methodology
       
Career Development

Our aim at WorldFocusLive is to provide world-class training and assessment methodologies. We make use of a continual weekly programme of coaching and performance enhancement. Our people hone their skills alongside coachers who can provide immediate feedback, as well as peer-to-peer evaluation and best practice coaching. It is through this investment in people and their training and career development opportunities for staff that WorldFocusLive is able to continuously build our skills base and improve performance.

Leadership development programmes are also used to continuously improve the competence of our people. WorldFocusLive is committed to the development of people and, in addition to career advancement opportunities within WorldFocusLive itself we believe that career development opportunities within the client can be an important component for our people and can be an important part of the joint culture and collaborative relationship.


 
Agent Training Methodology
 

Our people are trained in the following methodologies:
Induction Data protection in contact centres
Query resolution Customer service and service philosophy
Complaint and conflict handling Contact centre management
Closing your sale Effective team work
Communicating effectively by phone Soft skills
Preparing and opening a call Living the brand
Technical training Understanding the market
Products and services    
       
       
 

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