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See what our clients have to
say about us: |
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"I'm responsible for bottom
line. WorldFocusLive achieves my targets for me,
they make a difference. It's that simple."
Stuart,
National Sales Manager. |
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Technology |
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WorldFocusLive platform permits us to adopt a flexible and highly competitive approach to all of our services.
WorldFocusLive have invested in the next generation of contact centre technology. This means that each agent workstation can be configured with any of the following functionality, in any combination, depending on the timescales and requirement of our client:
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Automatic
Call Distribution
(for inbound call handling)
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Predictive,
Preview and Power Dialing
(for outbound call handling)
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Digital Call
Recording
(enabling on-line contract completion)
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Interactive
Voice Response
(automated call handling)
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Automated
e-mail response, routing
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Web-enabled
linkages and full web integration
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Computer
- Telephony Integration
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User
friendly interface based in HTML (point
and click simplicity)
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Our choice of platform allows enormous flexibility in building solutions for our clients which means WorldFocusLive can offer an entire suite of customer communications. In addition, full analysis and reporting tools can give real time data feeds to supervisors and managers, enabling them to monitor their teams and manage campaigns more effectively.
This places us in a perfect position to tailor campaigns to the exact requirements of our clients and all with quicker set-up times in an easy to manage environment.
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