WorldFocusLive strongly believes in rewarding excellence and commitment.

We have a whole raft of team and individual reward and bonus schemes, closely linked to client targets and requirements.

Our pay structure enables us to attract and retain the best possible quality of contact centre operators and call centre managers from an excellent local labour pool.

Both our clients and their customers will benefit from this.

We believe that it is through this team of professionals that we differentiate ourselves from our competitors.

Once we have recruited the best people, obviously giving them the relevant skills to make the most of their job is the next step.

In order to achieve this we we provide a fully integrated training package for new recruits. Induction training always includes:

	Introduction to WorldFocusLive
	Introduction to client and campaign specifics
	Full product training (often with client involvement)
	Telephone Techniques (in classroom environment)
	Role playing learned Telephone Techniques
	Best Practice observation (listening to recorded calls)
	Full system overview and practice sessions (in dedicated environment)